Ten Rules for Making an Official Apology
When politicians, public officials or celebrities get caught making outrageous comments, I find myself wondering about the anonymous machiavels who sit in the shadows and craft their boilerplate unapologetic apologies – which, as we all know, accomplish nothing except add fuel to the fire.I wonder: is it a lucrative occupation, writing the same formulaic nonsense that never works over and over? (Maybe I’m in the wrong profession.) Do these people, who specialize in writing official apologies, actually heed public opinion, seeing as they are supposed to be Public Relations experts? Do they sincerely believe any of their tired semantic tricks for deflecting blame actually work? Do people really pay them for their “services”? Read more…
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